About Trinity Pantry

​Trinity Pantry started out as a small help service for those who had simply didn't have enough to eat or who had met with some temporary crisis and no funds. Over thirty years later, it is now a food assistance service providing for over 1,300 people each year.

The pantry is entirely staffed by volunteers, and with only small amounts of state government funding. It depends predominantly on donations and contributions of food to help others.

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IMPORTANT INFORMATION FOR CLIENTS
 

• ZERO TOLERANCE POLICY: Our services are provided by volunteers who give up their time to help. Swearing, aggression, abuse, harassment, threats, or violence will not be tolerated, and may result in service being declined and the police being called.

• LOCATION: 9 Church Street, Fortitude Valley.

• NO PARKING: We regret there is no parking available for Pantry clients. Vehicles parked without permission may be towed at the owner's expense.

• OPENING HOURS - FOOD PARCELS: 11am-2pm, Wednesdays, Thursdays, and Fridays. We close at 2pm sharp.

• OPENING HOURS - EMERGENCY FINANCIAL RELIEF: 11am-2pm Thursdays only. We close at 2pm sharp.

• CLOSURE: 25 December to 1 January inclusive; all public holidays; during January, open 11am-2pm Thursdays only.

• IN-PERSON SERVICE ONLY: We regret we are not resourced to provide assistance by email or over the phone. All clients must attend in person, or send a representative with their written authorisation and a copy of their Centrelink or other ID.

• FIRST-COME-FIRST-SERVED - NO APPOINTMENTS: Service is on a first-come-first-served basis. We regret we are not resourced to make advance appointments.

• IDENTIFICATION - FOOD PARCELS: All clients must have a valid Centrelink card or other form of ID (e.g., Medicare card, drivers licence).

• IDENTIFICATION - EMERGENCY FINANCIAL RELIEF AND PRESCRIPTIONS: As above, and phone number and residential address will be required.

• FOOD PARCELS: ... available once every second month, with up to 12 items of available stock. Dry-shelf goods, toiletries, frozen meals, and frozen bread are usually available.

• EMERGENCY FINANCIAL RELIEF: ... available once every three months, for recently overdue essential bills only (e.g., electricity, gas, water, rent, phone, storage). Bills which are not overdue will not be paid. It is okay to show a bill on your phone or to bring a paper copy. Bills which are payable to a bank account must be in the form of a Tax Invoice and show the biller's ABN. Bills which have a BPay option are normally acceptable. Emergency financial relief is limited to $120 on each occasion, paid directly to the biller on the client's behalf. We do not pay cash to clients.

• ASSISTANCE WITH PRESCRIPTIONS: ... available once every three months, up to 3 prescriptions per visit, up to 8 prescriptions per year, for PBS items only, but NOT for benzodiazepines (e.g., Valium, Serepax, Mogedon, etc).

• FINES/PENALTIES: We are unable to assist with paying fines or penalties.

• CAR REGISTRATION: Due to restrictions imposed by the Queensland Department of Transport and Main Roads, we are unable to assist with paying car registration.

• HOUSING: We are unable to assist with housing or referrals for housing.

• VOUCHERS: We are unable to provide grocery, petrol, or other vouchers.

• GO CARDS: We are unable to provide/recharge Go Cards.

• CHANGES: The above information is subject to change without notice.